Hardwiring Excellence

How do you take your organization to the next level?
With passion, purpose, and worthwhile work.

In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.

Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles^SM to:

• Increase employee, physician, and patient satisfaction;
• Lower employee turnover;
• Improve quality;
• Grow market share; and
• Increase revenue while reducing costs.

As the results occur, momentum builds, and the Healthcare Flywheel^SM turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.

With just under 300,000 copies in use, Hardwiring Excellence is the best selling health care book ever.